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Agentix OS / WhatsApp

Governed WhatsApp operations

WhatsApp replies with an operator in control.

Receive business messages, prepare agent replies, and move supported automated replies through approval and Agent Firewall controls.

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Available today through assisted setup and a verified sender.

Live today

A governed reply workflow, not an open-ended bot.

Agentix supports inbound WhatsApp messages, agent-drafted replies, human review, and verified senders. The Console shows workflow status and the decision records supported by the process. Availability depends on your organization's connection and controls.

Reply workflow

From message to reply in four controlled steps.

  1. 01

    Receive

    Business messages enter the connected WhatsApp channel.

  2. 02

    Draft

    The agent prepares a supported reply within the configured business context.

  3. 03

    Review

    An operator can edit, approve, or reject before sending.

  4. 04

    Send

    Approved replies use the verified sender and the organization's active controls.

Agent Firewall

A decision layer before supported automated replies send.

Agent Firewall evaluates supported automated replies and applies the configured policy outcome: allow, require approval, block, or hand off for human handling. When human approval is required, an operator can review and edit the draft before approving or rejecting it.

Explore the Agent Firewall
Try a scenario
Customer message

What are your opening hours?

How much to cancel my contract?

Promise me a full refund?

Can I talk to a person?

  • ALLOWContent within the business boundaries — the reply continues to the remaining channel and send gates.
  • REQUIRE_APPROVALA topic marked sensitive — the draft waits for operator review before sending.
  • BLOCKA commitment the policy forbids — the reply is blocked and is not sent.
  • HANDOFFAn explicit request for a human — the conversation hands off to a person.

Approval and autonomy

Choose the operating posture your organization is ready for.

01

Human approval

Review, edit, approve, or reject before sending.

02

Bounded auto-approval

Autonomy is configured per organization and remains bounded by channel, recipient, and policy controls.

03

Reversible control

Pause conversations, disable sending, or use the kill switch when needed.

Supported workflow

The console keeps operations separated and explicit.

  • Inbox and approval queue
  • Connection and verified senders
  • Allowlist, autonomy, and business boundaries
  • Supported workflow status and decision records

Coming soon

  • Message and template editing remains unavailable.
  • Automation via webhooks (Make, Zapier, and n8n) is Coming Soon.

WhatsApp setup is assisted today; a public fully self-service connection flow is not available.

Ready to manage a governed WhatsApp channel?

Open the Console to manage WhatsApp with an existing Agentix account.

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